Research Korner: Hospitality Industry

A Case Study of the Hospitality Industry on Chanters Lodge Livingstone

"A Case Study of the Hospitality Industry on a Lodge” The hospitality industry is consisting of wide arrays of service industry that includes restaurants, hotels, cruise line, parks, event planning, transportation, lodging and many more fields in the tourism industry.  A hospitality unit such as lodging is an organization that composed of various groups of people such as facility maintenance, direct operations, management, marketing, and human resources.   All the departments in the lodging industry are equally doing important functions in the lodging business.  First and foremost are the people in the direct operations that include the servers, housekeepers, porters, kitchen workers, and bartenders. The lodging industry deals with a wide range of food services and accommodation like food and beverage, meeting and events, gaming, entertainment and recreation, tourism services, and guest information.  (http://www.chanters-livingstone.com/blog-archive.cfm?id=1301) How does Chanters Lodge, Livingstone compete with the other hospitality industries?  Rate is a very essential variable for the hospitality industry.  And, to be able to maximize the number of clients in Charters Lodge Livingstone; competitive price or rate for all the products and services has been given top priority in order to attract more customers.  However, its standard and quality of food, beverage and service are still in significant consideration.  In addition, the positive characteristics of the staff of Charters are working in direct contact with the customers and visitors are in top most importance.  In the same manner, originality of the concept on the products and accommodation are dynamic to gain more reservations from the clients.  Above all, a professional atmosphere and the personal concern of the employees in Charters Lodge, Livingstone is the top priority of the lodge.  The management and staff are always after the satisfaction, happiness and welfare of the guests. (http://www.chanters-livingstone.com/blog-archive.cfm?id=1301) Chanters Lodge Livingstone was built in 1998, and it is one of the first small lodges in Livingstone.  The lodge is offering comfortable and reasonably priced accommodation in a very calm and comfortable setting.  The location is very accessible from the city proper.  Indeed, Charters Lodge Livingstone is a fifteen minute walk from city shopping center.  And, it is a twenty minute drive from the Victoria Falls; as well as it is eight minute drive from Livingstone International Airport.  Chanters Lodge Livingstone aims to offer outstanding but affordable food and beverage services and accommodation to their guests. The lodge has various luscious dishes, and Zambian dishes are one of their specialties. (http://www.chanters-livingstone.com/blog-archive.cfm?id=1301) Chanters Lodge, Livingstone offers perfect accommodation for the guests and clients. At the same time is has a very splendid surroundings that the guests will surely love. Richard Chanter is the owner   and manager of Chanters Lodge, Livingstone.  He is a UK trained Hotelier with wide experience in the hotel industry in Africa and Zambia.  He is well known all over Zambia for providing first rate standards and excellent quality of service and accommodation to the guests.  At the same time, the staff is industrious, energetic and very warm to their clients. The Zambian people are popular of being friendly and accommodating since the lodge staff has extensive hospitality trainings for the job.    Most especially, the lodge is located in a safe and secure environment. (http://www.chanters-livingstone.com/blog-archive.cfm?id=1301)   Charters Lodge, Livingstone has a wide range of rooms with air-conditioned as well as with satellite TV, refrigerators and free tea/coffee making equipments.  Moreover, there are four poolside double rooms, each with one large bed which is in the calm garden setting.  All these rooms have large bathrooms with a separate shower area.  And, facing the main building of the lodge, there are four huge double rooms with two beds; ideal for family accommodation.  Also, guests can park their vehicles outside the rooms.  In the same fashion, all room costs are per room per night that includes the full American breakfast and free transportation within the area of Livingstone and back and forth of the Livingstone Airport.  (http://www.chanters-livingstone.com/blog-archive.cfm?id=1301) Furthermore, all rooms have Wifi accessibility.  Equally important, the lodge and its surroundings have a wireless internet connectivity that gives one hour free internet usage per room.  As well as there is a laptop that always available for guests to use. Aside from that, the lodge has an electricity generator in case of power shortage and sufficient 28,000 liter water supply reservation just in case of water shortage as well.  At the same time, the lodge has a huge parking area.  Specifically, Livingstone is a place that considered becomes popular for various activities and adventures in Southern Africa.  Every guest will have the opportunity to see the Mosi-o-Tunya National Park to see wild lions; it is also best for the visitors to drive to the Zambezi River which has the finest white water rafting river in the world.  What else, many clients are also excited to elephant riding, as well as in going to the Chobe National Park, in here the guests would experience a 1 day safari with the large mammals and tremendous bird species.  Not only that, there is also a great chance to see the amazing sceneries along the river side.  And bunji jumping and many other adrenaline adventures are available for the guests.  (http://www.chanters-livingstone.com/blog-archive.cfm?id=1301) References: (http://www.chanters-livingstone.com/blog-archive.cfm?id=1301) (http://www.chanters-livingstone.com/blog-archive.cfm?id=1301) (http://www.chanters-livingstone.com/blog-archive.cfm?id=1301) (http://www.chanters-livingstone.com/blog-archive.cfm?id=1301) (http://www.chanters-livingstone.com/blog-archive.cfm?id=1301) (http://www.chanters-livingstone.com/blog-archive.cfm?id=1301)

A Case Study of the Hospitality Industry on Chanters Lodge Livingstone

"A Case Study of the Hospitality Industry on a Lodge” The hospitality industry is consisting of wide arrays of service industry t...