Introduction
Efforts to improve the quality of health care are not new but have been strengthened in the last two decades as evidence is produced of poor performance and wide variations in the quality of care. This has resulted in attempts to measure and demonstrate improvements in quality. Health professionals have traditionally been trusted with primary responsibility for standards of care. Neither individual professionals, nor the organisations within which they work, have had to demonstrate systematically that they were achieving acceptable levels of performance.
It is said that each individual involved in providing healthcare services are highly trained and well educated in order to ensure that they provide high quality of care. In this context the concept of quality assurance had become the topic of different studies. In simple terms quality assurance can be described as the means of ‘getting it right first time’; or as the attempt ‘to ensure that high quality is achieved first time, without costly repetitions…or slow learning curves. It is concerned with the prevention of error, not with the discovery of errors; its aim is assurance, not the checking of finished products’. Quality assurance, then, is all about putting in place a framework which is designed to maximise the chances of achieving particular goals, as a matter of course.
In the heath care one of the roles of a practitioner is to ensure that they only provide high quality care to their patients. However, the concept of quality assurance today is being attached to two separate ideas, i.e. quality assurance for care versus control. Hence, this research will focus on the issue of quality assurance and whether QA is considered as care or control within the workplace where I belong.
Purpose of Research
Generally, the purpose of this research is to conduct a critical analysis to determine whether quality assurance within the workplace can be considered as quality of care or quality control. The research will specifically provide details about quality assurance and how this will be helpful in providing effective and efficient care within the workplace. Moreover, this study would review relevant literature on the same topic. In addition, this is study will be conducted to contribute to the researches made about quality assurance in the healthcare.
Importance of the Research
The results that will be gathered from this stuffy will be beneficial for health care system of the private home. This study will be significant to the workplace in such a ways that it will contribute to determining if quality assurance is being imposed and to know If this is quality of care or quality control. By assessing the concept of quality assurance, care and control the researcher will be able to formulate plausible recommendations directed towards the improvement of its use. These recommendations will eventually be applied and help resolve the conflict and issues regarding quality assurance. This study will also be significant to the workplace administration and healthcare workers and the rest of the healthcare system. As this problem is currently occurring, this study will then be relevant to the present time.
Overview of Methodology
As mentioned, the goal of this research is to assess quality assurance within the workplace and determine if it constituted to quality care or control. In this research, the researcher opted to use descriptive method. The descriptive method of research will be utilized for this study. The researcher finds this the most appropriate approach as this study would mainly employ gathering and classifying data from the selected population of the study. This type of research also utilizes observations in the study. To illustrate the descriptive type of research, states that the descriptive method of research is to gather information about the present existing condition. The purpose of employing this method is to describe the nature of a situation, as it exists at the time of the study and to explore the causes of particular phenomena. The researcher opts to use this kind of research considering the desire of the researcher to obtain first hand data from the respondents so as to formulate rational and sound conclusions and recommendations for the study.
This study will employ qualitative research method because it intends to find and build theories that will explain the relationship of one variable with another variable through qualitative elements in research. Through this method, qualitative elements that do not have standard measures such as behavior, attitudes, opinions, and beliefs within organizations will be analyzed. Qualitative approaches to research are based on a "world view" which is holistic. Under these approaches, it is believed that there is not a single reality; reality is based upon perceptions that are different for each person and change over time; and what we know has meaning only within a given situation or context. Furthermore qualitative research is multi-method in focus, involving an interpretative, naturalistic approach to its subject matter. This means that qualitative researchers study things in their natural settings, attempting to make sense of, or interpret phenomena in terms of the meanings people bring to them. Accordingly, qualitative researchers deploy a wide range of interconnected methods, hoping always to get a better fix on the subject matter at hand.
To come up with pertinent findings and to provide credible recommendations, this study will utilize two sources of research: primary and secondary. The primary research data will be obtained through this new research study; questionnaire survey and in-depth interview will be conducted. On the other hand, the secondary research data will be obtained from previous studies on the same topic. For this research design, the researcher will gather data, collate published studies from different local and foreign universities and articles from books and journals; and will make a content analysis of the collected documentary and verbal material. Afterwards, the researcher will summarize all the information, make a conclusion based on the hypotheses posited and provide insightful recommendations.
Respondents of the study
The respondents of the study will include the physicians, nurse practitioner and other healthcare workers within the workplace. Participation in the study will be voluntary, and all explanations about the study, including the informed consent will be presented in verbal and written manner.
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