The Effect and Psychoanalytic of E-governance in Service Delivery and Good Governance in a Developing Country
There is a recent growth of e-governance system around the world as can be seen in when surfing the internet. Almost every country has a website and is disseminating news, reports, updates, achievements, policies, new projects and others through the use of that website. In other words, government have jumped into the ultimate information superhighway medium – the internet. However, there are still no concrete guarantees in this new means of governing people. The question is if this new trend in citizen governance is effective or has more potential than its offline counterpart. Particularly, the question should be directed to its effects in service delivery and good governance. To question e-government’s effectiveness is fitting since its establishment would cost a country a lot of money, which could be painful for developing countries.
Literatures have specified several main conceptualization of e-governance. They are: e-governance as customer satisfaction; e-governance as processes and interactions; and e-governance as tools ( 2003). Thus, the concept of e-governance itself can be subjected to psychoanalysis to identify its effects specifically on service and good governance. This can be more interesting in the light of developing countries since they have fewer budgets and less skilled Information technology experts, but need to get the most out of an e-governance project. According to (2001), there is great potential that developing countries would benefit from e-governance, but would have to deal with several weaknesses in political, economic, social and technological aspect. For instance, the political weaknesses of developing countries might be at the most severe but not limited to budget or the lack of cyber laws; while their social weaknesses might be low literacy and low IT literacy ( 2001). The effectiveness of e-governance is affected to great extent by these weaknesses.
Statement of the Problem
The emergence of e-governance is an area that is unexplored, specifically in the case of effectiveness and good governance. Although it is just a type of extension of the offline governance, it can be treated as stand-alone form of government, separate from the actual form of governance that the government of that country implements. Developing countries may mostly testify to this as they try to put necessary service online, but may fail to do so because of the low IT literacy of its citizens. Psychoanalytic approach in analyzing the weaknesses of a developing country in terms of making e-governance effective might be necessary. Specifically, psychoanalysis will help examine the psychological views of citizens toward e-governance, which will then identify the necessary improvements the government must do to improve e-governance effectiveness. The following research questions will be explored in the study:
Ø What are the psychological factors that affect the effectiveness of e-governance in developing countries?
Ø How can e-governance be improved by using psychoanalysis of citizens of developing countries?
Ø Are culture and the preference for technology a factor in determining the success of e-governance?
Purpose of the Study
The purpose of the study is to be able to test the relationship between the psychological characteristics of the citizens and the IT personnel of the government and the effectiveness of e-governance system in developing countries, specifically in Bangladesh.
Methods
The research design to be used is the descriptive approach. This type of research presents facts concerning the nature and status of a situation, as it exists at the time of the study (1994). This also believes that the relationships and practices that exist, beliefs and processes that are ongoing, effects that are being felt, or trends that are developing. (1970) Furthermore, such approach tries to describe present conditions, events or systems based on the impressions or reactions of the respondents of the research (1994).
Psychoanalysis will be conducted on several citizens of a particular developing country. The country chosen is Bangladesh.
Several psychological factors will be derived from the respondents. The research will try to link and interpret those factors with the effectiveness of e-governance in terms of service and good governance.
Psychoanalysis will be used to analyze the data. Correlation coefficient will be used to test the relationship between the psychological variables and the effectiveness of e-governance.
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