Chapter 3
Methodology of Research
This chapter deals with the methods used in the study. A comprehensive discussion on how the data was obtained, validated and treated is presented herein.
Research Method
This study used the descriptive-normative research method. The descriptive method is appropriate when determining the who, what, and how questions; so as with the needs, perceptions, and attitudes of the respondents.
The normative method is considered suitable since the researcher were asked a standard set of questionnaire as provided by the PACU-COA, an accrediting agency.
The researcher gained data from three groups of respondents; the students and teaching and non-teaching personnel from the Institute of Engineering. The respondent employees include both the teaching and non-teaching personnel. On the other hand, the student respondents were at least in their third year.
Instrument Used
On the administration part of the questionnaire, respondents were asked to rank the statements regarding the administrative organization, planning, financial management, administration of records, academic and scholarly connection goals and objectives. On the library part of the questionnaire, respondents were also asked to rank the statements regarding administration and staffing, financial support, holdings, organization and maintenance of collection, services and physical facilities. On the students part of the questionnaire, respondents observed the admission, retention, student services, academic qualifications, professional performance, selection of faculty members, rank and tenure, teaching assignments, faculty development, salaries and benefits and faculty involvement. In addition, interview was also conducted on school personnel regarding the no. of linkages, no. of awards and recognition and board passers of the university.
The PACU-COA has a standard questionnaire on how it accredits the country's universities and colleges. The same questionnaire was used in the study although only five educational components in the original survey were used. This includes aspects concerning the faculty, goals and objectives, library, administration and organization and student and personnel services.
Last September, the same questionnaire had already been distributed and answered by on 35 students for validation. The results of the pre-survey were tabulated and analyzed. This has caused the implementation of changes in the Institute.
Procedure of Gathering Data
The researcher first informed the school authorities of her intention of interviewing the students and both the teaching and non-teaching personnel of the university. The request was formalized by a letter to the President of the Feati University explaining the reasons for conducting the study. The same information was given to the Dean of the Institute of Engineering and the other administrative heads of the school for proper channeling of information to the intended respondents.
The researcher personally distributed and conducted the survey. Once the forms were already filled up, the researcher gathered the data and proceeded with her analysis.
Statistical Treatment of Data
The profiles of the student respondents were also taken which includes age, gender, year level, and civil status. For the employees, on the other hand, information such as age, gender, civil status, educational attainment, teaching experience and years of service were also noted..
The weighted mean scores of each question were determined. Then, the researcher came up with an analysis for each item based on the principles of quality customer service.
On the difference in assessment between the customers and the employees, the variance was used.
The statistical formula to be used will be the following:
Percentage – to determine the magnitude of the responses
n
%= -------- x 100 ; n – number of responses
N N – total number of respondents
Weighted Mean:
f1x1 + f2x2 + f3x3 + f4x4 + f5x5
x = --------------------------------------------- ;
xt
where: f – weight given to each response
x – number of responses
xt – total number of responses
Variance:
s2 = S (X - m)2
To determine differences in the perception between the two groups of respondents, the F-test was used.
F-test, F
s12
F = -------------
s22
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